Three Reasons to Switch to a Hosted Phone System

Posted on: September 24th, 2020 by admin

Black Office Phones in a line

Advanced Fully-Featured System

VoIP hosted phone systems are robust with feature sets that offer so much more than traditional premise based / legacy PBX-type systems.

Feature rich systems that, in the end, should have your business operating at a much more productive level.

  • Virtual phones on your workstations
  • Mobility apps allowing work from anywhere, make and take business calls from anywhere
  • Call recording and queueing
  • Caller ID and call blocking
  • Voice mail to email integration

Cost Saving and Cost Predictable

With a Hosted phone solution your business has the ability to have a fully-featured system for all of your locations. Everything can be under one bill and you would be able to only pay for what you need.

If your company employees 20 people who need 20 phones, your bill would reflect 20 phones. The same goes for 200 phones.

With a Hosted phone solution, there is little to no equipment needed other than the physical phones and possibly PoE switches for mid, large and enterprise solutions.

Once again, these pieces of hardware are significantly smaller than any Legacy system and can dramatically eliminate the unforeseen costs of a traditional Legacy PBX system.

Little to No Maintenance

With a traditional PBX system, you are bound to having monthly or annual costs for maintaining the on-premise system. Maintenance can be extremely costly.

On the contrary, a Hosted phone solution is much easier to maintain. Your VoIP provider does (should be doing) all the leg work and typically does not charge for any maintenance of the configurations or setup.

More than likely, all of the configurations and adjustments can be done through the Administrative Portal of your VoIP system.

Set up a Discovery Call with a Republic Voice and Data Hosted Phone System Specialist

7 ways Recording Calls Can Boost Your Team’s Sales Pitch

Posted on: September 3rd, 2020 by admin

Four call center employees, and a blonde woman in the foreground smiling while using a headset

  1. More Professional Behavior

    Statistics show when calls are being monitored staff and clients are on their best behavior.
  2. Training Opportunities

    Identifies where a sale went wrong and helps management provide training to avoid future customer disputes.
  3. Dispute Resolution
    Often the recorded calls can be utilized to help show that your staff properly answered the client’s questions and provided good judgement during a difficult call. Thereby offering the ability to resolve a dispute and avoid potential litigation.
  4. Organizational Assistance

    Call Capture and recall – allows staff to listen to the recorded call to capture all items on a large order.
  5. Call Analytics
    Record all calls and capture the number of calls (share staffs daily call statistics so that the sales team can see them).
  6. Opportunities for Employee Recoginition
    Review a sample of customer calls for each of your sales reps each week and share with the entire sales team.
    Choose the best calls and praise members for great sales skills and identify winning pitches.
  7. Problem Solving Opportunities

    Choose a few calls where the client had some good Objections and share with your team how to overcome those objectives.

    Learn more about call recording
    and how we can help.

Internet Down?

Posted on: September 1st, 2020 by admin

Golden Cartoon Man in hard hat and giving the stop signal on a Technology background.

For those of us who cannot afford to be disconnected even for a short time, having more than
one ISP (an internet service provider like Spectrum and Frontier) is essential. If you have more
than one ISP, you will need a router capable of handling multiple WAN connections.

Internet service is, even at entry-level packages, relatively inexpensive. Adding a second
provider/carrier makes fiscal sense for those businesses that cannot afford downtime. 
Implementing a dual WAN router is the method that allows your business to take
advantage of multiple carriers.   For example, when your Spectrum services are down,
the router seamlessly “fails over” to Frontier.  

A Business Continuity plan is not a luxury. 

A Republic representative will work closely with you and your
team to develop a Business Continuity Plan that works for your organization. Bring on that secondary carrier and
implement the Dual Wan Router to manage your failover situations.

Contact a Representative

Relocating? What about your business phone system?

Posted on: August 27th, 2020 by admin

A man in red shirt and blue overalls gives a thumbs up in front of three cardboard moving boxes.

The VoIP specialists at Republic Voice & Data have come up with a three-step process below to
help you find the best replacement option for your business.

Step 1: List out your requirements

Examine your business needs and list out the requirements that must be met by the business
phone system you are switching to. 

Step 2: Plan your budget

How much capital expenditure are you planning to spend? Do you want to maintain your PBX or
go to the Cloud? Do you want to have custom applications?
Do you have on-site IT staff? All of these are questions you must answer to ensure you are
shopping for the best phone system that fits all the needs of your business (as well as your budget).

Step 3: Choose your ideal type of VoIP system

Usually, for small to medium-sized businesses with a limited budget, a hosted VoIP system
would be ideal as the service provider will provide most of the maintenance,
which means you don’t need to have an on-site IT staff. Additionally, only a limited amount of
VoIP hardware is required to get your system up and running, therefore,
the upfront costs are relatively low. 

Get a free consultation with a Republic Voice and Data VoIP specialist!

The biggest mistakes doctors make using Telehealth (and how to avoid them).

Posted on: August 25th, 2020 by admin

Man in white dress shirt on laptop video call with doctor

As the Covid-19 crisis continues to create challenges for most doctors’ practices across the globe, some of the
biggest mistakes doctors are making are related to telehealth solutions. Prescreening patients is now of
utmost importance to ensure the well-being of all patients and office staff. Does the patient have a fever,
cough, difficulty breathing, headaches (the list of symptoms continues)? Is the patient a carrier of
Covid-19 and can they infect other patients or staff while they seek treatment?

These are real-world decisions that doctors have to determine every day on the safety of bringing a patient into the office. Technology comes to the rescue where pertinent questions can be asked through face to face interaction with the aid of video chat. Key decisions can be made by doctors where the patient can
be prescribed medications, asked to come into the doctor’s office for further evaluation, contact CDC, or
be asked to go to the Emergency Room.

Unfortunately, not all video chat tools are safe and meet the guidelines regarding patient privacy. Here are
some common mistakes doctors make every day regarding telehealth:

  1. Free Meeting tools. Most Free Meeting tools do not have an end to end encryption. Encryption is
    necessary for the healthcare industry as patient privacy is a requirement. 
  2. Choosing an Online Meeting Tool with little to no support means more work for your staff. We
    always suggest that you have a person to call that will help resolve issues such as Call Quality,
    Logging In, No Video, No Audio.
    Testing and more testing!! So, you have your new software
    and you are ready to kick off with a list of patients ready to speak with a medical professional.
    And… nothing happens as your patients are having a hard time logging in with some trying to log
    in with Mac OSX operating system with no success. Test the software with friends, family, and staff,
    and do a quick test trial run with some patients. Do not go live unless you have worked all the
    bugs out of your software and your staff has an idea on how to help patients log in. Send clear
    instructions to your patients along with the meeting invite so they know what to do when logging
    in. Does the patient need to download an app, does the software only work with Microsoft
    products, and what kind of tablets or phones can be used? Again, these items need to be addressed
    before going live.
  3. Are you losing business by not telling your patients that telehealth is available? Certain age
    groups such as senior citizens need to spend as much time possible indoors quarantined as Covid-
    19 can be deadly to that particular age group. Is your patient going to find another doctor that is
    known to be using telehealth?
    Address this issue properly on your telephone auto attendant
    message. For example “If you would like to schedule a telehealth appointment press # 1“.
    Make sure that you update your web page that clearly says Video Consultation available and
    during times of low volume with patients have your staff call past patients to inform of telehealth
  4. As mentioned previously the way doctors; offices run their daily operations has changed and this may be
    a permanent change. Republic Voice & Data has been in business for 31 years and has been a leader in
    bringing cutting edge technology to all its customers. If you would like to learn more about how to avoid
    telehealth mistakes

    Contact One of Our Experienced Techs

Five Steps Business Owners should consider for Hurricane Season

Posted on: August 20th, 2020 by admin

An overhead shot of a hurricane with a satellite above it

  1. Deploy mobile apps for essential employees to be able to work remotely. Mobile apps for cell phones
    ensure that clients calling the business will be able to reach department heads and other key
    employees in real-time.
  2. Deploy adequate battery back-ups for critical systems – phone systems, switches, routers, all data-
    centric gear essential to your business.
  3. Consider carrier redundancy. For example, if your business has Frontier as your carrier, consider
    adding Spectrum as a back-up carrier. Deploy a dual-wan router so if one carrier has issues, your set
    up will automatically failover to the back-up carrier. Ensures connectivity. Take advantage of
    aggressive carrier special rates now. Add that second carrier for true redundancy.
  4. Install a video surveillance system to monitor your business – inside and out. Remotely view the
    status of your physical building and how it may be affected by serious adverse weather conditions. Be

  6. Consider implementing an off-site data center solution. Data centers offer emergency redundant
    power systems and other back-up solutions to ensure the integrity of your company’s critical data.

Get a complimentary discovery meeting or call

Republic Voice and Data
wants your business to be protected!

How to Handle an Unorganized Data Closet

Posted on: August 18th, 2020 by admin

A technician working on a data closet

What to do when your data closet is extremely
unorganized and is difficult to identify essential
components with their proper wiring?

In today’s fast-moving world in technology most companies end up upgrading servers, changing internet partners, have alarm companies and video surveillance to name a few. All these wiring and components end up in a central location usually an IT room for bigger companies or for most companies it is the data closet. As time goes there are upgrades and possibly changes to other IT related vendors. The data closet then starts becoming a mess of components and old wiring that isn’t even being used. This is very common in older office buildings as new tenants inherit the leftover “dead” equipment from the previous tenant. If you are tired of seeing this mess in your data closet act and make a plan. Here are some tips on how to get started:

  1. Make a plan with an inventory of all equipment, then go into the data closet. Take a good hard look at what is your equipment and wiring that you are using. Look at your services telecom, alarm, etc. If you have leftover equipment from the last vendor then give them a call to see if they will remove the equipment. If they refuse to remove the equipment, then now you know this task is up to you as the business owner to get rid of unwanted equipment.
  2. Determine if shelving is needed and if so, determine what size of “Data Rack” is needed.
    Do you want the Data rack to be floor standing or wall mounted? Again, this needs to be some thought to this as you want to also give yourself some room for possible growth.
  3. Label your items, while this may seem like a tedious process it is important that folks
    know the differences of your components. You may not want someone unplugging the
    wrong component and suddenly creating an office crisis by pure accident.
  4. Group your cables accordingly and tie the cables with a twist tie. Patience is key to this
    process as you may have a tangled mess of wires and this may be a two-person job.
    Note to the wise, if you have a fiber optic cable please be super careful and do not bend.
    Try to keep the power cables separate from data cables. If you have a cable that
    is too long, then try to do a loop and twist tie the extra loop cable.
  5. So, you are putting in your components in the rack.
    Do not cram the items together
    There needs to be room for the components to breathe and remember these
    components do generate heat. Please make sure you keep this room free from moisture
    and keep the room at a very cool temperature. Some companies place portable AC units
    to keep the data room cool and fans are also a great option to cool down the components.

These are just a few tips on how to properly organize your data closet. This can be a very tedious
effort and most companies hire an outside vendor to this type of work. Republic Voice & Data
has been in business for 32 years and has experienced technicians which can help you with your
data closet organization.

If you want more information on designing and organizing your data

Reach out to one of our technicians

Three Things to Consider Regarding 10+ Year Old Cabling and your Upgrade To VoIP

Posted on: August 13th, 2020 by admin

Red, Blue, Green, Yellow and White Cables intertwined.

Installing a VoIP phone solution on old old cabling?

It’s not whether or not it can be done, it’s whether or not it should be done. What is the cost to you, the customer, to run Cat5e or Cat6 cable, vs the cost of extra site visits to troubleshoot intermittent audio issues? We’ve seen scenarios where customers look their phone system vendor in the eye on Monday and say they want to save money and not run new cable, then tell you on Friday what a horrible human you are for installing a voice system on inferior, slow, and outdated cable.

Reputable phone system professionals, such as Republic Voice and Data, offer to run new Cat5e or Cat6 cabling and bill the client monthly with a minimum contract duration that pays for the cabling and then some.

Can’t run new Cat5e or Cat6 cabling to the workstation / phone location?

Republic Voice and Data’s hosted VoIP solution, Republic Cloud, can include wifi enabled (truly wireless) desk phones.

Don’t necessarily sit and stay put behind a desk or fixed workstation?

Republic Voice and Data’s hosted VoIP solution, Republic Cloud, offers three alternatives for mobility.

  • Mobility App. Now your business lines can ring on your cellular phone. So whether you are inside your building, on the road, or in another state altogether, your cell phone IS your business phone extension.
  • Cordless Phone. Technology has come a long way here. Your cordless phone will deliver high quality calls and give you mobility throughout your office.
  • Wireless Headsets. Again, headsets have come a long way. The headsets we offer are comfortable to wear for long periods of time and offer easy, hands-free operation.

Get free assessment of your cabling environment.

Four BASIC Questions to be Answered Prior to VoIP Deployment

Posted on: August 11th, 2020 by admin

Red Letters VOIP in background with red computer mouse in foreground.

Well before your company deploys a VoIP Business Phone solution, there are four questions you should be considering.

#1 How Fast is your Current Internet?

Business VoIP provides communication services over your current internet connection.

With that in mind, it is vitally important to understand what your current internet speeds that you are receiving from your Internet Service Provider.

#2 What is your Current Network Utilization?

Network Utilization can vary quite a bit depending on what type of business you are in. For example, architects and video production houses that share huge files and companies with employees that frequently use music and video streaming services during the day can expect heavy network utilization.

#3 What Type of Networking Cable is Installed?

Understanding the type of network cable you have in your business will give you a better idea of the quality of the voice connections. If able, upgrading cabling over ten years old may give you better quality.

#4 How Well does your Organization Handle Change?

Take steps to ensure that your company is ready for the VoIP deployment. Employees can be easily frustrated when asked to change workplace habits.
The most successful organizations appoint a product champion to be the point of contact before, during, and after the change.

By answering these questions above PRIOR to deployment, you’ll likely have a very successful VoIP experience. Another way to ensure a successful deployment

is to

Consult With the Professionals at Republic Voice and Data.

3 Steps to ensure your Business will continue to deliver excellence during a busy hurricane season!

Posted on: July 28th, 2020 by admin

Satellite image of Hurricane off the coast of Florida

  1. Ensure all critical devices – phone system, servers, switches, routers, modems, and camera systems are all attached to properly sized battery backups on-site. Your critical data should be backed up off-site in the cloud or at a data center.
  2. Deploy mobile apps for cell phones synched to your business phone system – this helps to ensure calls are handled (even during power and internet outages) by actual employees, whether they are on-site or otherwise.
  3. Change your company’s automated greeting frequently to provide callers a quick snapshot of the company status. Additionally, offer prompts/options/mailboxes for callers (both customers and your employees) to access further detailed instructions and information.

Set your company apart from the competition.

Keep your systems up and running and always – ALWAYS – provide a way for customers and employees to access current information during a potentially debilitating event such as a hurricane.

A Republic Voice and Data representative will be happy to assist your company’s quest to

Deliver Excellence Even During a Hurricane