Unified communication solutions have become a popular topic of discussion for businesses recently. With one of the most significant parts of the conversation inevitably being, what solution or service do we go with that will work best for us? It’s not hard to see why, as the sudden transition to working remotely left many businesses pressured to adapt quickly or cease operations. Which is not the most ideal situation to be trying to find the right solution in. Luckily for our clients, the answer was simple, get MaX unified communication with Republic Voice & Data.
Our MaX UC service makes harnessing the power of unified communications easy, as it empowers your always-on workforce with the following features:
- Work From Anywhere on Any Device
Our cloud-based platform makes supporting a spread out remote workforce easy. As employees can connect from wherever they are with any devices with internet access such as mobile phones, tablets, or computers.
- Office Phone Features
With our service, employees have access to office phone features on whatever device they use. They’ll be able to have dialing plans, outgoing caller ID, ACD hunt groups, and so much more while working from home.
- Uninterrupted Access
Our UCaaS platform and all of its capabilities are accessible anywhere at any time. Even in situations such as power outages or natural disasters, calls can be forwarded to any phone and continued as is.
It’s easy to feel overwhelmed by options when choosing unified communications for your business. However when you look at what they have to offer, it’s clear to see what’s the right choice. Contact Republic Voice & Data today, and get started on empowering your remote workforce with MaX UC.
Read our Brochure on MaX UC to Learn More…
We have discovered that the majority of technology requests fall into two categories.
Forwarding and Distribution of calls
Many businesses have selected a group of employees ranging from 2-5 people to handle their inbound call traffic. Distributing the calls provides quicker assistance to clients and vendors.
Activating Meeting Tools
There are many tools that can help organizations to conduct business via the internet. These tools include options for offering Video (“I can see you”), Audio (“I can hear you”) and Document Sharing – (“Let’s review our Scope of work”).
In the past, we have generally met our clients in person, completed a technology discovery, and reviewed the data closet as part of our investigation into how our clients can best benefit from a technology update. This new environment has dictated that those meetings now take place via our Web meeting tools. We have found that these meetings are very effective.
Get your free MaX Meeting tool Today
The task of working at home can cause isolation, strained/misconstrued business interaction between employees and non-collaboration with management. Luckily, there is a solution.
Video Conferencing can help by:
Creating a more personal conversation between employees and management versus sending text/email.
Giving the ability to take in visual cues that allow more interactive communication allowing more shared knowledge and less miscommunication.
Reducing isolation between employees, which can improve morale and mental health.
Get your free Max Meeting tool
Due to recent events, remote working and video conferencing are fast becoming an essential part of many business models. While remote working has quite a few upsides, there is one downside you should absolutely be vigilant of. Remote working can expose your company to hacking and phishing attempts. You are taking the steps to keep your personal health safe, you should be doing the same for the health of your company’s data.
The number of cyberattacks attempting to exploit the coronavirus outbreak for their own gain continues to rise.
Both cyber-criminal groups and nation-state-backed hacking operations may attempt to take advantage of the COVID-19 pandemic.
Because Republic Voice & Data’s ambition is to keep our community protected in any way possible, we’ve come up with a few tips to keep your company safe.
Today’s tip is:
When looking to add a tool such as mobile apps for cell phones, video conferencing and web meetings …INSIST THAT THE TOOL IS FULLY ENCRYPTED.
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Check back soon for more tips and stay safe!
We recently sat down with (as much as anyone can actually “sit down with” anyone) Barbara Russell, VP of Sales & Marketing at Holiday House Distributing to see how COVID-19 has affected Holiday House.
How has Covid-19 changed your business and what is your plan to keep moving forward?
We have deployed our plan for Remote Workers, work shift options, and are utilizing our Mobile apps for our inbound call traffic. We had initially purchased our VoIP package, so we would be prepared for a future Hurricane. We now know that we are prepared and ready for much more! Republic, their team and the telephones are fantastic!
Additionally, our managers and employees are meeting via our Web based Meeting tool which has been helpful for weekly discussions. Republic makes this easy too as these calls are crucial to keeping our lines of communication open.
What’s next at Holiday House Distributing?
We are working to upgrade our ERP (Enterprise Resource Planning) System. This seems to be a great time to improve upon our Procedures by implementing tools that bring us efficiency and boost productivity.
So what’s the good you see from all of this?
“What I am most thankful for is that my family is here and healthy! We are blessed with having this time to spend with one another. Time enjoying walks, our yards, playing board games, and yes enjoying some of life’s simplest pleasures.”
Get 30 days of Work at Home technology tools for your business, Free!
Reports now show that, as large cities including San Francisco, NYC, Seattle and Miami have taken steps to “flatten the curve”, the rate of reported covid-19 hospital admissions has been easing.
Crush the curve the experts say.
Institute Harsh measures – shutdowns, social distancing, limiting travel, etc. (we are here now).
Stepwise release measures to ensure the epidemic doesn’t take off again.
Waiting 30 days after the reproduction number reduces. Meaning the number of new infections generated by each infected person is reduced. Today we show more than 2 people are infected by each person that has the virus.
How do we do that?
The shutdown. The shutdown is now in effect for the foreseeable future.
Our goal is for Herd Immunity – those who have been exposed to the virus are somewhat immune to it.
They suspect that when we re-open our normal way of doing things that the virus will rebound. It is said that 97% of Americans will remain vulnerable.
Additionally, some studies suggest that the virus may follow a seasonal pattern and could come back (or rebound) when cooler weather returns in the fall.
Completely shutting down everything for a long period of time is not compatible with a truly functioning society. So what’s next? The news suggests that we slowly release the restrictions and reintroduce “life as we knew it one step at a time”.
Schools – may not reopen this year, teaching maybe done via Web Meeting tools.
Stores – many have restrictions on the number of people they let into the store at a time.
Businesses will be added back in as more essential offerings are brought back with new safety measures.
So what’s the good from all of this?
- Families are spending more time with one another.
Our ability to entertain ourselves brings back some of our “Good Ole Days” traditions.
People are reducing their “Busy” from fitting it all in to “Key essential Activities”.
Home Projects are getting done.
Outdoor activities are on the rise.
Unless you are living in the stone age your company will need some kind of IT support.
There are two types of IT support.
Reactive is just what it sounds like, a reaction to an event. Basically, if it breaks then you have to call someone in to fix it.
Example: Your server crashes. You have to “react” by placing an expensive service call. This then leads to not only the expense of the service call but also a loss of business while you wait for parts and a final repair.
Pro: low cost of entry upfront
Con: Your company could be down for hours and or days, which will be costly. 60% of business that suffer major computer outages never fully recover from that loss.
Also, just what it sounds like, you take a Proactive approach and head disasters off before they strike. Proactive IT support is providing services throughout the month to optimize the performance of your Servers and Computers. This keeps you operational and alerts you when systems are in danger of failure.
Example: Because your servers and computers are monitored, an alert pops up to let you know there is an issue with a server that may lead to a crash. The problem is rectified and no downtime/service call is needed.
Pro: No surprises, No down time.
Con: You are paying a monthly management fee for this service. Ensuring uptime and reliability that your processes are continuously running.
Would it be helpful if you had a choice to tailor what your business needs most?
Get a free 1 hour onsite data evaluation
Even before the Covid-19 Pandemic disrupted business as usual, many forward-thinking companies realized the many benefits to remote working, or the practice of working for an extended period outside a formal office.
For example, some efficiently run construction companies use cell phone mobile applications. These applications enable jobsite superintendents/remote workers to use their cell phones as an extension of the office phone system.
The cell phone application/integration value is clearly realized when real-time conversations increase. Problems are solved more rapidly and with a clearer understanding. These mobile applications can also lead to one solution to overcoming email oversaturation.
Contact us to see how you can get your first 30 days free!
Hackers are on the rise during the Covid-19 Pandemic
As a precaution in these uncertain times, do not open emails from people you cannot identify.
Recently I received an email that was an attempt at corrupting our database.
Here’s what to look for:
Here are a few red flags:
- I do not know of this person and cannot identify his company from his email.
It’s being sent to a database named: email@example.com and not to my email address.
He uses “Transfer” as the draw.
He has an attachment “Wire.html” that he would like me to open (PLEASE DO NOT OPEN THESE).
He does not offer any information other than “Account Dept”
You should: Right click on the email and Block this sender and delete the email.
For a free 1-hour onsite data evaluation to get tips on email security Contact Us
With the spread of COVID-19, companies are being forced to adapt to the changing landscape. Part of the change has been a rise in working from home to continue business operations. Transitioning your workforce to remote work does present challenges, but the cloud offers a low capital expense answer. At Republic Voice and Data, we offer a multitude of cloud solutions aimed at keeping your company productive during these difficult times.
Republic Voice and Data’s Virtual Cloud Desktop allows your employees to access your network remotely and helps your company manage and deliver information in a secure environment. This service will enable your employees to access local and hosted files, which will ensure they will remain productive while working from home. Our Virtual Cloud Desktop has a single sign-on, and your company can enable 2-factor authentication to ensure your networks are protected.
Infrastructure as a Service (IaaS)
Infrastructure as a Service offers many benefits to your business. IaaS can reduce infrastructure costs, increase scalability, and improve business continuity.
- Reduced Costs. Your company will save money, moving to the cloud. Since you’ll no longer need on-premise servers, your energy bill will go down. Additionally, your company will be able to scale back its IT department.
- Scalability. IaaS provides on-demand scalability so your company can adjust quickly to spikes in usage. IaaS eliminates the need for costly equipment and hardware purchases and allows you to focus on your business rather than your data networks.
- Improved Business Continuity. Since all of your data is stored in the cloud, your company will be able to maintain business operations when faced with a disaster at your place of business. As long as your employees have access to an internet connection, they will be able to continue working from home or another location.
With the increased demand for employees to work from home, our cloud solutions will ensure that your company can remain productive during this time. Migrating your business operations to the cloud will reduce costs, increase scalability, and improve your business continuity and disaster recovery. Contact Republic Voice and Data today to learn more about our cloud solutions and how they can help your business thrive, no matter the situation.